Decision makers are having to respond to more and more calls from not only lead generation companies but the telecoms companies themselves with their in-house teams.
So what do you do to stand out from all the others. One of the main things to work on is 'TONALITY'.
It really is 50% WHAT you say and 50% HOW you say it. It is very important nowadays to work on these following key points on tonality:
- Sounding professional & authoritative
- Inflection in your voice
- Do not sound monotone
- Match the speed of customer
- Talking with pauses at the right times
- Talk with clarity and not rushing your words
- And not sounding like a call centre
Often sales training companies that train telesales staff don't do a lot of work on 'HOW' the staff sound and this is a big mistake. Today more than ever telesales staff must sound like they themselves are a decision maker.
Are you transferring enthusiasm or are you putting people to sleep?
So work on improving how you sound and see if this makes a difference to the responses you get. I have got no doubt that you'll be pleasantly surprised.
For our expert telecoms lead generation training email email@example.com or call 03333 444 147 now!